Comments on: Training, Customer Support & Dealing With Idiots http://www.johncow.com/training-customer-support-dealing-with-idiots/ Making Money Online Blogging by Milking the Internet! Fri, 03 Dec 2010 03:40:03 +0000 hourly 1 http://wordpress.org/?v= By: Ryan McLean http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24670 Ryan McLean Mon, 15 Sep 2008 11:41:17 +0000 http://www.johncow.com/?p=1923#comment-24670 Kill them with kindness is a great quote and a great motto. I will definately remember this when I come to offering support to my clients. Thanks for the information Kill them with kindness is a great quote and a great motto. I will definately remember this when I come to offering support to my clients.
Thanks for the information

]]> By: jigs http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24665 jigs Mon, 15 Sep 2008 08:45:44 +0000 http://www.johncow.com/?p=1923#comment-24665 well your costumer is your ultimate responsibility. you must satisfy their wants and needs to keep them on your services. although there are unavoidable situation. one must consider the aim of the business. jigss last blog post..<a href="http://chickenstar.blogspot.com/2008/09/take-time-to-think.html" rel="nofollow">take time to think</a> well your costumer is your ultimate responsibility. you must satisfy their wants and needs to keep them on your services. although there are unavoidable situation. one must consider the aim of the business.

jigss last blog post..take time to think

]]> By: untungatasangin http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24659 untungatasangin Mon, 15 Sep 2008 06:55:22 +0000 http://www.johncow.com/?p=1923#comment-24659 Sometimes the moron can lead us to hypertension or heart attack.Well,try not to entertain them so much or you might end up your life with high blood pressure and heart attack. untungatasangins last blog post..<a href="http://ebiztanpamodal.blogspot.com/2008/09/apa-itu-google-adsensegoogle-adsense.html" rel="nofollow">Apa itu Google Adsense?(Google Adsense)</a> Sometimes the moron can lead us to hypertension or
heart attack.Well,try not to entertain them so much or you might end up your life with high blood pressure and heart attack.

untungatasangins last blog post..Apa itu Google Adsense?(Google Adsense)

]]> By: Melissa http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24642 Melissa Mon, 15 Sep 2008 02:48:07 +0000 http://www.johncow.com/?p=1923#comment-24642 I agree that support can be a challenge. However, I've met some amazing people and the "bad apples" are really few and far between. Though I've had a few myself that would inspire just such a post. :lol: Melissas last blog post..<a href="http://www.melissaeaton.com/general/bookmarking-demon-4-new-features-released/" rel="nofollow">Bookmarking Demon 4 New Features Released</a> I agree that support can be a challenge. However, I’ve met some amazing people and the “bad apples” are really few and far between. Though I’ve had a few myself that would inspire just such a post. :lol:

Melissas last blog post..Bookmarking Demon 4 New Features Released

]]> By: mara http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24629 mara Sun, 14 Sep 2008 16:39:17 +0000 http://www.johncow.com/?p=1923#comment-24629 thx for your lesson on how to educate your idiots :>> and further infotaining hints. But who the ... 's Paula? I suspect it's she who's been Cownapped, right? All the best for your farm and keep goin! thx for your lesson on how to educate your idiots :>> and further infotaining hints.
But who the … ‘s Paula? I suspect it’s she who’s
been Cownapped, right?

All the best for your farm
and keep goin!

]]> By: grandmapeg http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24628 grandmapeg Sun, 14 Sep 2008 14:52:44 +0000 http://www.johncow.com/?p=1923#comment-24628 Too many people in our society are effected by mental illness. Some get depressed and then go into a state of overactivity and spending as well. Others have a divided personality. I have a close relative (no, not me) who has been hospitalized several times and who is not the person who is smart, reasonable or dependable at those times. I urge more money to provide help for those with mental illness, but in the meantime be aware that we may be dealing with people having those episodes. Try to be nice, each needs all the help and encouragement he or she can get. Too many people in our society are effected by mental illness. Some get depressed and then go into a state of overactivity and spending as well. Others have a divided personality.

I have a close relative (no, not me) who has been hospitalized several times and who is not the person who is smart, reasonable or dependable at those times. I urge more money to provide help for those with mental illness, but in the meantime
be aware that we may be dealing with people having those episodes. Try to be nice, each needs all the help and encouragement he or she can get.

]]> By: Rebecca http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24620 Rebecca Sun, 14 Sep 2008 08:34:48 +0000 http://www.johncow.com/?p=1923#comment-24620 I hate it when people don't read the whole download page - where their questions are usually answered. And there was one guy, he was having problems with his computer, said he needed help when that was fixed. Then I didn't hear back from him. Then I got an eamil saying 'why haven't you responded to my emails'. So, I sent emails to that address and his paypal address. Both bounced. The he had the gall to request a refund through paypal (filing a dispute) syaing I hadn't helped him/ delivered the goods. That got my goat - that he couldn't even clear his inbox out to receive emails then blames it on me! Grrrrr... I hate it when people don’t read the whole download page – where their questions are usually answered.

And there was one guy, he was having problems with his computer, said he needed help when that was fixed. Then I didn’t hear back from him. Then I got an eamil saying ‘why haven’t you responded to my emails’. So, I sent emails to that address and his paypal address. Both bounced. The he had the gall to request a refund through paypal (filing a dispute) syaing I hadn’t helped him/ delivered the goods. That got my goat – that he couldn’t even clear his inbox out to receive emails then blames it on me! Grrrrr…

]]> By: charles http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24616 charles Sun, 14 Sep 2008 07:26:32 +0000 http://www.johncow.com/?p=1923#comment-24616 One more thing.. Don't talk to your customers if your customer count reach millions. Just listen to what they say and try to improve your products. charless last blog post..<a href="http://resourcesandmoney.blogspot.com/2008/09/blog-news-seomoz-whiteboard-friday.html" rel="nofollow">Blog News | Seomoz: Whiteboard Friday</a> One more thing.. Don’t talk to your customers if your customer count reach millions. Just listen to what they say and try to improve your products.

charless last blog post..Blog News | Seomoz: Whiteboard Friday

]]> By: Funny Feedback Video http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24595 Funny Feedback Video Sun, 14 Sep 2008 01:26:59 +0000 http://www.johncow.com/?p=1923#comment-24595 Awesome...there's a great section in an excellent book called "Email by the Numbers" that gives another great argument for firing certain customers - and getting certain subcribers to go away. Or you could just put the funniest, strangest complaints in a Funny FeedBack video with the answers you WISH you would have given. :mrgreen: Awesome…there’s a great section in an excellent book called “Email by the Numbers” that gives another great argument for firing certain customers – and getting certain subcribers to go away.

Or you could just put the funniest, strangest complaints in a Funny FeedBack video with the answers you WISH you would have given. :mrgreen:

]]> By: Liz http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24588 Liz Sat, 13 Sep 2008 23:07:07 +0000 http://www.johncow.com/?p=1923#comment-24588 Last week I received an email with the subject line: Rip Off Report Bound The email itself said: "You made two public promises you didn't keep! I'm also reporting you to the FBI about false advertisement! Also contesting the charge with my credit card company! this is a ripoff and you know it. This is a scam as I thought it was!" This fellow had not followed instructions on how to get his bonuses. (ie send a blank email to aweber) I replied with the info. He still didn't get it. In the end I sent him instructions 4 times! He was still sending me obnoxious emails. In the end I decided I didn't want him on my mailing list so I just sent the download address. I do find that people are very quick to get panicked and assume that they are being ripped off straight off the bat. I try to remind myself that maybe they are not used to buying online and are already nervous about giving their vredit card details. Last week I received an email with the subject line:

Rip Off Report Bound

The email itself said:

“You made two public promises you didn’t keep!
I’m also reporting you to the FBI about false advertisement! Also contesting the charge with my credit card company! this is a ripoff and you know it. This is a scam as I thought it was!”

This fellow had not followed instructions on how to get his bonuses. (ie send a blank email to aweber) I replied with the info. He still didn’t get it. In the end I sent him instructions 4 times! He was still sending me obnoxious emails.

In the end I decided I didn’t want him on my mailing list so I just sent the download address.

I do find that people are very quick to get panicked and assume that they are being ripped off straight off the bat. I try to remind myself that maybe they are not used to buying online and are already nervous about giving their vredit card details.

]]> By: Ron T http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24586 Ron T Sat, 13 Sep 2008 22:52:10 +0000 http://www.johncow.com/?p=1923#comment-24586 Great post, except for one thing: why didn't you put in Paula's picture?? She's a LOT more attractive! :lol: Great post, except for one thing: why didn’t you put in Paula’s picture?? She’s a LOT more attractive! :lol:

]]> By: JR's Internet Marketing Strategies http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24532 JR's Internet Marketing Strategies Fri, 12 Sep 2008 23:00:46 +0000 http://www.johncow.com/?p=1923#comment-24532 Very comprehensive post, I too hate dealing with idiots, some people are just brain dead! JR's Internet Marketing Strategiess last blog post..<a href="http://feeds.feedburner.com/~r/JrsInternetMarketingStrategies/~3/389190162/" rel="nofollow">Article Marketing Backlink Techniques</a> Very comprehensive post, I too hate dealing with idiots, some people are just brain dead!

JR’s Internet Marketing Strategiess last blog post..Article Marketing Backlink Techniques

]]> By: Larry B http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24514 Larry B Fri, 12 Sep 2008 19:04:54 +0000 http://www.johncow.com/?p=1923#comment-24514 Yes..I agree, idiots can and will push your button at times. You have hit it right on the head on how to deal with em! Thanks! Yes..I agree, idiots can and will push your button at times. You have hit it right on the head on how to deal with em! Thanks!

]]> By: Blogging Millionaire http://www.johncow.com/training-customer-support-dealing-with-idiots/#comment-24509 Blogging Millionaire Fri, 12 Sep 2008 17:09:31 +0000 http://www.johncow.com/?p=1923#comment-24509 I hate dealing with idiots. They are one of the most obnoxious and annoying people out there. I usually just try to ignore them. I hate dealing with idiots. They are one of the most obnoxious and annoying people out there. I usually just try to ignore them.

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