Q2. People do this in business by continuing to do what was successful for businesses at one time, believing that they have it right because of that success, even if the methods aren't as efficient any more. But it could be that if they take the bull by the horns and try something new and different, they might find a greater success then they thought possible.

Summary: Both situations are stuck in a rut and resistant to change.

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Vicki

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There’s a reason that ATMs and self-checkouts are everywhere…it’s what people want.

Frequently I have only 2-3 items, and I hate standing in line behind someone digging through a pile of coupons and emptying their change purse on the counter, even in the ‘express lane’. Let me ‘beep beep beep’ my way through the self-checkout screens and be on my way.

I have found that USUALLY there is a direct correlation between “strongly-opinionated” and ignorance (in the true sense of the word).

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The perceived “losing jobs” impact is a further expression of the belief that people’s value is being degraded in our society. Several posts here talk about it too—that we don’t help each other out. Especially at a business we want to feel like the owner cares about the fact that we handed them our hard-earned money. She’s not completely off base really, although I think she may have been so internally focused that she didn’t perceive her behavior as out of line at all. She was telling her point of view because “somebody needs to speak up.”

As a marketer, we have to find ways to make our clients feel special, unique, appreciated. We have to create a human connection. I love it when I go into a place and they greet me by name. I buy more from those people. I don’t want to be just a number either (although I love those self service machines–they are so cool!). Being a commodity sucks and if we treat our customers like a slab of beef they will act out. Or not buy. Or cause a scene in the line at Home Depot. We can’t forget at the end of every transaction is a living, breathing, loving human being. (here marks the end of my soapbox speech…LOL!)

IMO.

Together, we are stronger.
Vicki Flaugher, the original SmartWoman

Fact is change is required if we want to improve the quality of our lives.

I bet both ladies complained when they invented the telephone and their smoke signals started getting ignored.

James

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I don’t see how that relates to on-line business yet.

Personally I believe all old ladies (except, of course, my own grandmothers) are the spawn of the devil

They get so bored, as do so many other people that do nothing, that they begin to resist change and refuse to look for improvement. They’re …silly…! (did you know there are no affectionate words for silly in French?)

Ciao, (heh, Ciao rhymes with Cow )
James

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Q2 – I believe that in some cases people aren’t needed for a specific job but they are kept there because they have nowhere else to put them. They don’t want to let them go, but they can actually do better without them. That person may or may not want to work in that position and usually technology replaces the type of work that is known to be monotonous *aka BORING*

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Question 1. What in your opinion was the reason this lady got so mad that she was willing to make an idiot of herself in front of others to defend a point that was in actual fact… pointless?
-She is clearly being bombarded by idealist false information commonly heard in presidential speeches that promises more jobs, and blah blah blah, but actually doesn’t play out so well in reality.

Question 2. In what ways do you think we do this very same thing in our own business?
-I’m all for globalization and advancement. If you aren’t needed for a job, get a new job. I’m sorry, but I’m not about to sacrifice my time so that joe-shmoe can keep his $10/hour popsicle stand job. Harsh. But sometimes it has to be.

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I think see why old woman would think that…makes sense to me. Poor lady, y’all are so mean to her

Here I thought this was a post about Digg.com

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It’s fear of the unknown, people are happy with their status quo without wanting to improve her life. Technology for most people (hell, all of us) is used as a way to improve everybody’s quality of living (be it using an ATM or self service checkout to give yourself more time).

To answer your questions – she did it because it was something that she didn’t understand, or was losing out in (you were going ahead of her in the queue, hence she piped up), hence the reason to defend her way of thinking. I’m sure in business most are the same, but the truly successful businesses are ones open to new ways of thinking.

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